Privacy Policy

This Privacy Policy explains how First Alarm Restoration ("we," "us," "our") collects, uses, and protects information when you visit firstalarmrestoration.com, submit a form, use our website chat widget, or contact us by phone, text, or email.

Information We Collect

When you request a quote, contact us, or use our chat widget, we may collect your name, phone number, email address, service address, and any details you share about the work you need done. If you contact us by phone or text, we may also retain records of that communication.

How We Use Your Information

We use the information you provide to respond to your inquiry, schedule and perform restoration services, communicate about an active or upcoming job, and — only if you've opted in — send you calls, texts, or emails about your request or, where permitted, promotional offers and service announcements.

SMS & Text Messaging

If you opt in to receive text messages from First Alarm Restoration, message frequency may vary and message/data rates may apply. You can opt out of text messages at any time by replying STOP to any message we send, or by contacting us directly. Consent to receive texts is never a condition of purchasing our services. For help, reply HELP or call us at (916) 209-0476.

Sharing Your Information

We do not sell your personal information. We may share information with service providers who help us operate our business — such as our customer relationship management and messaging platform — solely to help us respond to and fulfill your request. We do not share your information with third parties for their own marketing purposes, and we do not buy or sell leads.

Data Retention & Security

We retain information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations. We take reasonable steps to protect the information you share with us, though no method of transmission or storage is completely secure.

Your Choices

You can ask us to stop contacting you, update inaccurate information, or ask what information we have on file at any time by calling (916) 209-0476 or emailing [email protected].

Cookies & Website Analytics

Our website uses basic, privacy-respecting analytics to understand site performance and traffic. We do not use this data to build advertising profiles of individual visitors.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

First Alarm Restoration
Lincoln, CA
Phone: (916) 209-0476
Email: [email protected]